Return introduction

Return and remedy policy for PlatePalette goods

This document explains how to send back or exchange items purchased through Whraxelliz including Harbor Hue decks, Tideline bundles, and CBD PDF access issues.

It works alongside New Zealand consumer guarantees and does not limit rights you already hold under applicable law.

states the latest operational review.

Standard return window for physical decks

Unused Harbor Hue Menu Decks and Tideline posters in original shrink wrap may return within fourteen days of pickup or courier delivery.

Open laminate edges or missing SKU bands void the clean return path yet remedy options may still exist under consumer law for faults.

Seasonal limited editions note their shorter windows on the product page and those shorter windows override this general text when conflicting.

Digital products and download failures

Tideline spreadsheet tokens and CBD PDF keys qualify for support when files fail checksum validation or links expire before three successful attempts.

Change of mind refunds for digital goods activate only if you have not downloaded or opened encrypted attachments tied to your purchase email.

We may request screenshot evidence of error codes to speed replacement link issuance from secure storage.

How to start a return

Email contact@whraxelliz.world with your order number, SKU, photograph of the issue, and preference for refund or replacement.

Phone +64273492520 supports urgent courier damage reports where water ingress threatens card usability.

Studio drop offs for Princes Street pickups require booking a fifteen minute slot to keep the counter calm for other guests.

Refund timing and pathways

Approved refunds return to the original payment method within five business days for domestic cards and up to ten days for some international issuers.

Store credit may be offered when interchange fees make micro refunds inefficient and you may decline credit to insist on cash pathways.

GST inclusive amounts match the receipt stored in your email archive for straightforward bookkeeping.

Shipping costs on returns

We supply prepaid labels when the return stems from our packing error or defective laminate bubbling discovered within seven days.

Change of mind returns require you to pay courier fees unless local law mandates otherwise for certain consumer categories.

International customers follow the same process yet customs documentation must mark items as returns to avoid duplicate duty.

Exchanges for different SKUs

Exchanges depend on stock of alternate prompts and may require paying price differences when moving from CBD PDF to Harbor Hue decks.

We batch exchanges on Thursdays to align with laminate cutting schedules and will communicate realistic ship dates.

Personalized embossing if offered in future promotions follows bespoke return rules printed on the invoice footer.

Wear from normal kitchen use

Cards splashed with oil or bent after repeated shuffling fall outside manufacturing defect coverage yet we can suggest care rituals.

Poster corners pinned on pantry walls may crease naturally and those changes do not signal faulty print stock.

PDF files printed in home offices may show color variance compared to professional proofs and that variance is expected.

Consumer guarantees and serious faults

Major failures under New Zealand consumer law entitle you to a refund or replacement even when change of mind windows expire.

We document batch numbers inside deck boxes so we can trace laminate adhesive issues back to suppliers quickly.

If a dispute persists we will provide information about independent mediation resources appropriate to product sales.

Gift purchases and receipt matching

Gift recipients should ask purchasers to forward digital receipts because we verify ownership before reissuing PDF tokens.

Anonymous gift senders may attach a note during checkout so support can locate orders without exposing private emails.

Final notes and policy storage

Print or save this page when you buy so offline kitchens retain guidance if network access drops during a return event.

Terms of use at terms.html and privacy at privacy.html clarify how data from return shipments is handled and deleted after closure.